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Addictology services from the perspective of inhabitans of Příbram
KYMLOVÁ, Petra
Addictology services pursue prevention and addiction treatment. In Czech Republic, these services started to develop more after the Velvet revolution in 1989. Until then, the topics of addiction and especially drug use were taboo and their problematic not discussed publically. The addictology services in the Příbram disctict are provided by the non-state, non-profit organization Magdaléna, o.p.s. The Contact center operates in Příbram since 2002, the Outreach program was established in 2003 and the Outpatient Addiction Treatment Clinic started its operation in 2017. The target of this thesis is to discover, how well informed are the residents of the Příbram district about the addictology care provided in this disctrict and map their views towards addictology services in general and specifically towards addictology services provided in the Příbram disctrict. The theorecial part is dedicated to establishing the general concepts in the areas of addictology, drug addicton and addictology services. It describes the network of care for people with addiction and the historical development of this care in Czech Republic. It pays attention to the definition of the basic sociological terms in the area of public opinion and available researches of public opinion in regards to the use of addictive substances. The quantitative strategy was used for the research part of the thesis, using a survey including closed and semi-closed questions, and questions with range options. The research set comprised of 430 respondents of the Příbram district residents. The aquired data wre evaluated using descriptive statistics in MS Excel, hypothesis were checked using the SPSS statistical program. The research investigation showed, that over 40 % residents of the Příbram area are aware of the services of the Contact center and the Outreach program, but are not sure of how these services operate. Over 30 % of respondents never heard about the services of the Outpatient Addiction Treatment Clinic, which operates in Příbram for only 3 years. Nearly 56 % of respondents have heard about the Magdaléna o.p.s. organization. The most controversially perceived topic is providing the low-threshold services to active drug users for free, and the financial viability of the addictology services for the country and society is questioned. Around 50 % of the respondents is glad to have addictology services provident within the Příbram disctrict and support them, with further 30 % of the respondents tend to agree with this statement, which I see as a positive outcome for the CAS Magdaléna Příbram. This thesis and its results can serve as a feedback for the workers of the Příbram area addictology services and to making the relaying of information to the public and presenting the services in personal contact by the workers of the outreach program and in media propagation more effective. Furthermore, this thesis can have an informative and educational value for everyone starting to get interested in the problematic of addictology services. I believe that the questionnaire was desinged in a way, that made the survey benefitial and informative for the respondents.
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The unwillingness of addictive drug users to use Contact Center services in a small Town
GRUBEROVÁ, Eva
Contact centers in small towns register the difference in the number of addictive substances users who use the Contact center services, and in the size of the drug scene which occurs in the given locality. People do not want to be seen going to the Contact center. This diploma thesis wants to find out the main reasons which discourage addictive substances users from using the Contact center services in a small town. In the theoretical part of this work, basic terms concerning the addiction area are defined as an insight into the given issue. It also deals with the basic methods of work with addictive substances users and in more detail it deals with the individual low-threshold programs which function in the Czech Republic and use these methods.
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Estimation of the consumption of injecting equipment by clients of Prague contact centers and outreach programs
Provazníková, Radka ; Vacek, Jaroslav (advisor) ; Gabrhelík, Roman (referee)
Background: Intravenous way of drug application is the most common between problem drug users at Prague. Due Mravčík et al. (2015), the estimate is, that there was a 15 700 intravenous drug users at Prague in 2014 (7 500 pervitin users, 2 500 heroin users and 5 700 buprenorphine users). And that they spend about 15,5 millions of syringes every year (Švůgerová, 2015). But the data in Annual report on drug situation 2014 says, there was only 2, 6 millions of syringes distributed (Mravčík et al., 2015). This means, that Prague intravenous drug users spend many more syringes, that are distributed by low-treshold services and pharmacies. That is a reason of charting of the behaviour of drug users in connection with application of addictive substance, especially how the consuption of injecting material is connected with single type of drug user. Aims: The main aim of the thesis is to find out the frequency of drug application in intravenous drug users and to estimate the total consumption of injecting materialial depended on single of users typology (used drugs, frequncy of contact with harm reduction services…) Research sample: The sample consists of 155 clients of harm reduction services at Prague (3 contact centers and 3 streetwork programs). All of the respondents stated the intravenous drug using in...
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Estimation of the consumption of injecting equipment by clients of Prague contact centers and outreach programs
Provazníková, Radka ; Vacek, Jaroslav (advisor) ; Gabrhelík, Roman (referee)
Background: Intravenous way of drug application is the most common between problem drug users at Prague. Due Mravčík et al. (2015), the estimate is, that there was a 15 700 intravenous drug users at Prague in 2014 (7 500 pervitin users, 2 500 heroin users and 5 700 buprenorphine users). And that they spend about 15,5 millions of syringes every year (Švůgerová, 2015). But the data in Annual report on drug situation 2014 says, there was only 2, 6 millions of syringes distributed (Mravčík et al., 2015). This means, that Prague intravenous drug users spend many more syringes, that are distributed by low-treshold services and pharmacies. That is a reason of charting of the behaviour of drug users in connection with application of addictive substance, especially how the consuption of injecting material is connected with single type of drug user. Aims: The main aim of the thesis is to find out the frequency of drug application in intravenous drug users and to estimate the total consumption of injecting materialial depended on single of users typology (used drugs, frequncy of contact with harm reduction services…) Research sample: The sample consists of 155 clients of harm reduction services at Prague (3 contact centers and 3 streetwork programs). All of the respondents stated the intravenous drug using in...
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The positive relationship of social workers to clients addicted to drugs
BROŽOVÁ, Eva
My thesis is called a positive relationship with social workers to drug addicted clients. The aim of my work is to investigate the reason of the positive relationship between social workers and drug addicts. To search for the reason of faithful workers, I come from the text of Deus Caritas Est and the search for reasons for positive relationship of atheist worker, I come from the theory of social exchange, altruism and approach of Carl R. Rogers.
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Analysis of contact center at Citibank focused on understanding, analysis and asses activities of CitiPhone
Čapková, Veronika ; Žebrák, Miroslav (advisor) ; Kratochvílová, Hedvika (referee)
There are analyzed key departments of bank in my thesis, which come in contact with clients and which partake of formation of their relation to the Citibank. This thesis targets the contact center CitiPhone, which serves personal entities of the bank. The theoretical cognizances from the first part of my thesis are applied to the conditions of this contact center in the practical part of it. The topic of my thesis is, on the example of contact center CitiPhone, to show activities, which contact center perform, to point out its critical parts and assess its current position. The assessment of activities of contact center CitiPhone is substantiated by graphs and results from period under consideration, which is first half of the year 2008.
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